We are very sincere when we say communication is a high priority for us – all telephone messages and emails are returned within two business days, or less, unless left over the weekend or extenuating circumstances occur. We strive for same day call returns.
All emergency calls will be handled by R S Fincher & Co. employees, and not by an answering service – 24 hours a day, every day, including all holidays.
An after hour emergency necessitating a call from the owner to the management company would involve a situation that could not wait until the next business day.
The emergency pager number is 919-873-8705.
One of the things more of our customers tell us than any other as to why they recommend us to both homeowners and tenants is our customer response culture.
RS Fincher & Co. is ready to respond to prospective client inquiries as well as client suggestions and requests. We strive to achieve the highest levels of customer service so whether you use the telephone, email, or our website forms, you’ll get a rapid response detailing a thorough resolution or answer.